Also referred to as as "soft skills," these are the essential knowledge and skills needed in a work environment, that needs to be acquired /learned by the student/trainee.

These sets of Competencies are the same for all Level II Qualifications.


This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.

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This unit covers the skills, knowledge and attitudes to identify role and responsibility as a member of a team.

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This unit covers the knowledge, skills and attitudes in promoting career growth and advancement.


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This unit covers the outcomes required to comply with regulatory and organizational requirements for occupational health and safety.

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